Need help with setup, sync, billing, or a bug you ran into? Start here. We read support requests, bug reports, and security disclosures directly.
For installation issues, sync questions, account help, web billing questions, and anything else product-related, email support@strayfiles.com .
If you're using the App Store release, manage renewal or cancellation in your App Store subscriptions settings and request refunds through Apple.
Include your platform, strayfiles version, and the steps that led to the issue so we can help faster.
The fastest path is the in-app bug report flow on Apple platforms: open Settings and choose Report a Bug.
If the app will not open, email support instead and attach logs, screenshots, or crash details if you have them.
For private vulnerability reports, contact security@strayfiles.com .
Our security policy and reporting expectations are documented in the repository and apply to the app, backend, and Edge Functions.
Desktop installers and current release builds.
Setup guides, configuration docs, and feature references.
Manage subscription billing, cancellation, and renewal details for the signed-in account.
Terms of Service, privacy details, and support contact references.